You are unable to change your email in AdPlanner. Please register with your new email address. 

To reset your password, please contact Service Desk at (866) 338-2509 or send an email to adplanner@toyota.com. 

The new AdPlanner filter allows users to stack and apply multiple filters to the same page.  When selecting filter options, only options available based on previously selected filters can be applied. 

 First, select a filter type by clicking in the gray box to the left.  Next, select a filter option by clicking or typing the value in the white box.  Options will appear below the filter box once applied.  Close a single filter by clicking the X to the right of that option or clear all filters by clicking the X to the right of the Clear All option.

The Downloads page in the AdPlanner top menu allows users to filter on specific date ranges and access previous downloads quickly.

After placing a request for an asset requiring approval, please allow 24 hours for the agency to review.  When your download is approved, you will receive an email with a link.  You can also check the AdPlanner Downloads page at any time to see the status of your asset request and download when approved.

After locating an asset, click on the asset to go to the Asset Info page.  Click on the black icon in the lower right corner of the asset thumbnail image and a pop-up will appear, making the asset larger and movie and audio files playable.

You can contact us for AdPlanner support by visiting the Contact page in the Help menu. Complete the support request form and the appropriate group will contact you directly. If you would like to reach out directly to our AdPlanner Technical Support, please call our Primary Helpline at 1(866) 338-2509 or email adplanner@toyota.com

You can make a request by selecting Custom Asset from the Help section in the top menu or footer.  Once you submit the form, your request will be reviewed by the appropriate group and they will reach out to you directly with any additional questions or to coordinate asset delivery.